CRM 2011 Online JavaScript Error: Using IE for CRM 2011 Online through Citrix

Someone was having problems when using CRM 2011 online through Citrix. And it had only just started happening recently. It occurred when we open a form through Queues in Workplace. See the image of the same.

Image

First observation was that the code is failing for a particular form. Tried clearing browser cache, but did not work… And found these errors in IE:

Message: The system cannot find the path specified.
Line: 1
Char: 16007
Code: 0
URI: https://myOrg.crm4.dynamics.com/_static/_controls/LookupMru/LookupMruList.js?ver=-422033573

Message: The system cannot find the path specified.
Line: 1
Char: 37498
Code: 0
URI: https://myOrg.crm4.dynamics.com/_static/_common/scripts/main.js?ver=-422033573

Then found similar problem in MSDN. If you look at this link http://social.microsoft.com/Forums/en-US/crmdevelopment/thread/ada8ea59-23e2-40b6-bd3a-69e2bb7bea84; it has similar problem that we were facing…

It said, “Microsoft couldn’t solve this issue completely. The only solution is to move CRM web site from trusted to local group in Internet settings on users’ workstations.”

The answer in the link stated that “Microsoft support finally found out what was the problem. The LookupMRU file for some reason grows more than 128K. And IE (IE8) has different limitations for local and trusted zones for download file size.”

Don’t know if the problem is totally solved but if you have faced similar problem then try the solution given and let me know.

HTH!

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2 thoughts on “CRM 2011 Online JavaScript Error: Using IE for CRM 2011 Online through Citrix

  1. Hi
    I am facing this same issue, even moved crm website in ie8 from trusted to local intranet but didnt help. Can you please help me

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