CRM 2011 Error: There is an error in XML document (5, 5)

Some times back, I wrote an application with a CRM 2011 login module. The module I used to connect with CRM 2011 Online and On-Premise versions.

When I released the application number of users had the problem connecting and receiving error as below:

There is an error in XML document (5, 5)
System.InvalidOperationException
System.Security.Cryptography.CryptographicException: The parameter is incorrect

Here are the steps to resolve it:

1. Go to path: C:\Users<current user>\LiveDeviceID\
2. Delete the LiveDevice.xml
3. Try to connect from the application.
4. If this doesn’t solve the error, follow steps 1 and 2, reboot and try connecting from the application.

This should solve the problem.

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3 thoughts on “CRM 2011 Error: There is an error in XML document (5, 5)

  1. Pingback: Web Resource Upload Utility for Microsoft CRM 2011 « Gareth Tucker's Microsoft CRM Blog

  2. Pingback: CRM 2011 Error: “Key not valid for use in specified state.” (System.Security.Cryptography.CryptographicException) «

  3. Pingback: CRM 2011 Error: "Key not valid for use in specified state." (System.Security.Cryptography.CryptographicException) | Consult Rikin

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