Microsoft Dynamics CRM 4.0 Installation Error: Action Microsoft.Crm.Setup.Server.ConfigureAspNetAccountAction failed. The group name could not be found.

If you are installing Microsoft Dynamics CRM 4.0 and if you face installation error.

Action Microsoft.Crm.Setup.Server.ConfigureAspNetAccountAction failed. The group name could not be found.

IIS_WPG error

Certainly you are installing CRM 4.0 on Windows Server 2008 R2 and you must have installed IIS 6.0 Compatibility mode from the features. This is where the problem lies. IIS 6.0 Compatibility mode does not create IIS_WPG group by default. In this case there are two options:

  1. If you select the Network service to start Microsoft Dynamics CRM 4.0, the installation would go smooth and successful. You need to cancel the setup and retry installing with Network Service.
  2. Do not cancel the setup, create a Local Group called IIS_WPG. Try below command:
    • Open Command Prompt and type: net LOCALGROUP IIS_WPG /add
    • On successfully creation of the group, click on retry button. You’re done! Setup will continue.
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